- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags attached.
- Any merchandise purchased at discount or on sale cannot be returned.
- Gift cards are non-returnable and non-refundable.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
- Refunds will be processed within approximately 3 to 7 business days after we receive your return.
- Original shipping charges and are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- All refunds are subject to a $5.99 processing & handling fee, which will be deducted from your refund amount.
- Store Credit can only be used online at www.stillhouse.com.
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- Your use of the Store Credit constitutes your agreement to our Terms.
- To view your Store Credit balance, log into your STILLHOUSE USA account. Your Store Credit balance will be displayed on the “My Account” page.
- For more information about Store Credit, please contact Customer Support firstname.lastname@example.org